RETURNS & EXCHANGES
Card Payments:
In our unwavering dedication to ensuring optimal customer satisfaction and fostering a flexible shopping experience, we extend a versatile policy that accommodates online card payments, offering patrons the convenience of both refunds and store credit upon request. Specifically tailored for items procured at full price, customers are generously granted a 14-day window from the date of delivery to initiate a return, with the seamless refund process seamlessly directing funds back to the original form of payment (Card Payment only) contingent upon the verification of the returned merchandise. This verification process includes a meticulous assessment of the merchandise’s adherence to the established criteria, requiring it to be in its original, unworn, unaltered, unwashed state, adorned with all original tags and accessories. A failure to meet these criteria may, regrettably, render the return ineligible for acceptance.
Notably, amidst the facilitation of this hassle-free return process, it’s imperative to underscore that while we endeavor to simplify the returns experience, Shipping Fees, unfortunately, do not fall within the purview of refundable components.
Our Return Policy:
- Timeline: The temporal dimension of our return policy unfolds over a judicious 14-day period, initiating from the date delineated on the dispatch note, affording our esteemed clientele a discerning period to meticulously evaluate and deliberate upon their purchases.
- International Returns: Catering to our global clientele, the onus of bearing international return shipping charges, customs duties, and any attendant fees firmly rests upon the shoulders of the customer. Initiating an international return is an uncomplicated endeavor, involving the simple act of dispatching an email to [email protected], thereby catalyzing our dedicated customer care team to expeditiously furnish a compendium of clear and concise return shipping instructions.
- Customs Delays: In instances where the peregrination of a shipment becomes protracted within the labyrinthine confines of customs, surpassing the 14-day temporal threshold and ultimately culminating in its return to our domicile, the customer finds themselves in a position of responsibility for the consequent return charges. In such nuanced scenarios, the ensuing processing is confined to the realm of store credit, with due deduction of return shipping charges, duties, and taxes.
Sale Items:
While we wholeheartedly embrace the spirit of extending value through enticing sales, it is incumbent upon our valued patrons to apprehend that the tableau of refunds unfurls itself as an impracticable option in the realm of sale items. Instead, patrons are extended the choice to bask in the realm of store credit commensurate with the value of the sale product(s) or to seamlessly transmogrify their acquisition through an exchange, should the alternative size beckon.
An aspect meriting candid acknowledgment pertains to the absence of gratuitousness in the domain of exchanges, and, ergo, customers aspiring to engage in an exchange are, with all due respect, entreated to approach the scenario as a return, thereby necessitating the concomitant initiation of a new order for the coveted item.
Processing Time:
Efficiency constitutes the linchpin of our returns processing paradigm, with the temporal trajectory of all returns meticulously orchestrated within the confines of a judicious seven-day period from the point of reception of the item(s). Consequently, patrons who summon the initiative to commence a return or exchange shall find themselves the fortunate recipients of an expeditiously dispatched email, conferring an unequivocal imprimatur upon their overture, all within the mercurial span of 48 hours from the temporal inception of their request.
This expansive, labyrinthine, and customer-centric returns and exchanges policy, characterized by its verbosity, aspires to function as the lodestar that guides our cherished patrons through a labyrinth of transparency and satisfaction in every interaction, engendering an experience that transcends the quotidian.